- Maps
- Advice for parents
- Children’s meals
- Choose my ski pass
- Insurance
- Live ski lift updates
- Holidays vouchers
- FAQ
Before your stay
Discover our resort!
Click on the map below to download it:
For a Stress-Free Stay
Advice for parents
Recommendations
- Please arrive 10 minutes early at the meeting point specified in your confirmation email and in the MyESF app. Being punctual ensures a smooth start, and any time lost due to late arrival will be deducted from the lesso
- Show your lesson card to your instructor using the MyESF app.
- Make sure you have a ski pass before lessons begin. The ski pass is not included in the lesson price and is required to use the ski lifts. Keep the magnetic card in your left-hand pocket to make it easier to pass through the lift gates.
- Equipment is not provided: please ensure that it is suitable for the student’s height, weight and ability level.
- Wearing a helmet is strongly recommended, along with appropriate protective equipment for activities such as competition skiing, freestyle and off-piste skiing.
- Make sure you have suitable equipment and clothing: warm, waterproof clothing appropriate for the outdoor temperature (ski trousers and jacket), a hat, mittens or gloves, sunglasses or goggles, and sunscreen.
Important Information
- Reservations close 10 days before your arrival (online sales, email bookings, etc.). Please note that bookings may close earlier. If you have been unable to book online, please visit our esf office when you arrive to check availability.
- School holidays are particularly busy periods. We recommend booking as early as possible so that we can offer you the best possible availability for our lessons.
- Choose your meeting point (lesson departure point) carefully according to where you will be staying in the resort. Depending on the period, discipline and level, you may be able to choose between the esf Belle Étoile meeting point (at the entrance to the resort), Jandri (resort centre) and Côte Brune. Please refer to the 2 Alpes resort map.
- Lesson programmes, times and meeting points may be changed during the season by the esf management team.
- Weather conditions and ski lift breakdowns are beyond the instructors’ control.
- The actual duration of lessons may be reduced for reasons beyond our control. No refunds will be provided in such circumstances.
- esf reserves the right to cancel or combine lessons if there are fewer than four participants.
- esf does not provide insurance for students. We recommend taking out Assur'Glisse insurance.
- Cancellation and/or holiday interruption insurance is also available when you make your purchase online.
- The ski pass offered with 5/6-day esf lessons is valid for 6 days throughout the entire ski area, including outside lesson times.
Our advice to help your children get the most out of their ski lessons
- Equipment is not included in our services.
- Children must arrive at their lessons with the appropriate equipment (skis and ski boots) and suitable clothing (clothing appropriate for the outdoor temperature, gloves, sunglasses or goggles).
- No ski poles are required until 1ère étoile level.
- Wearing a helmet is strongly recommended.
- From Flocon level onwards, your child must have a skipass from the first day (free for children under 5). For Ourson and Piou Piou levels, please wait for instructions from the instructor.
- Use sunscreen suitable for children.
- Put some tissues and a small snack in their pocket for the lesson break — a fruit purée pouch is ideal.
- Make sure your mobile phone number is in their pocket.
- A meal option is available when booking. Our instructors look after the children’s comfort, meals and rest time. If your child has a food allergy, unfortunately we will not be able to accommodate them for this service.
- Please inform us of any health issues your child may have.
- Avoid following or calling out to your child during their lesson, as this could distract them and affect their progress.
- Please allow the instructors to decide whether your child should change group or level.
- On Fridays, the final 15 minutes of lessons are dedicated to reviewing the week and presenting medals to the children with their instructors.
- Your child is on holiday, and the aim is for them to have fun and want to come back. Let them progress at their own pace and don’t try to turn them into a champion before they are ready!
Equipment
To get the most out of your lessons, having the right equipment is essential. Here is what you will need depending on your chosen discipline.
- For everyone: weather-appropriate clothing, gloves, sunglasses or goggles, and sunscreen.
- For younger children: a small snack, tissues, and the contact number of an adult who can be reached if necessary.
- Skiing: skis, ski boots, helmet and poles (from 1st Star level for children).
- Snowboarding: snowboard, boots, helmet and back protector.
- For other disciplines: specific equipment depending on the activity, such as wider skis, twin-tip skis, etc.
- Freestyle: helmet and back protector recommended.
- Competition: helmet, back protector and specific slalom protection recommended.
- Snowshoeing: walking boots (snowshoes and poles are provided) and a backpack with a drink and snacks.
For Carefree Days on the Slopes!
Supervised lunch option for children aged 4+
Give your children a full, carefree day of skiing or snowboarding while you make the most of your own time on the slopes! With the supervised lunch option offered by esf Les 2 Alpes, children aged 4 to 12 are looked after between 12h00 and 14h15 in a friendly and caring environment.
After their morning lesson (or before their afternoon lesson), they enjoy a tasty, balanced lunch at the Garderie du Bonhomme de Neige or the Hôtel des Mélèzes restaurant (depending on their age and lesson meeting point), under the attentive supervision of an esf instructor. If your child has an afternoon lesson, we will also make sure they are taken to their lesson meeting point.
With the supervised lunch option, everything is designed for your peace of mind: your children can have fun, rest and enjoy a good meal while you ski without a worry!
After their morning lesson (or before their afternoon lesson), they enjoy a tasty, balanced lunch at the Garderie du Bonhomme de Neige or the Hôtel des Mélèzes restaurant (depending on their age and lesson meeting point), under the attentive supervision of an esf instructor. If your child has an afternoon lesson, we will also make sure they are taken to their lesson meeting point.
With the supervised lunch option, everything is designed for your peace of mind: your children can have fun, rest and enjoy a good meal while you ski without a worry!
We do not recommend the “full-day lessons + lunch” option for young children or beginners. The pace may be too demanding and could discourage them.
If you would like your children to be looked after for the entire day, another option is available:
- Half-day morning ski lessons — book with esf.
- “Après-ski” package (lunch + afternoon childcare): contact the Multi-accueil "Le bonhomme de neige" for 4-year-olds, or the Accueil de Loisirs for children aged 5 and over to register.
Ski Lifts
Choosing my ski pass
Remember to book your ski pass!
The ski lift pass (ski pass) is not included in the price of lessons.
Save time and money! When booking 5/6 days of esf lessons, you can add a 6-day ski pass at a preferential rate:
Other levels: €246.30
- 6-day Children’s Ski Pass (ages 5–12):
Other levels: €246.30
- 6-day Teen (ages 13–17) / Adult Ski Pass:
Other levels: €312.60
From 28 November to 18 December and from 10 April to 2 May, the following ski pass rates apply for other levels:
Children: €228.50 per ski pass
Teens / Adults: €285 per ski pass
The ski pass offered is:
- a 6-day Grand Domaine ski pass
- valid all day throughout the entire ski area, including outside your esf lesson times.
A few tips
- A ski pass is required from the first day for all children from Flocon level onwards, as well as for all Teen and Adult lessons.
- Group snowboard lessons: a ski pass is required from the first day for all ages and levels.
- For children enrolled in Piou Piou and Ourson lessons at the children’s ski area, you can wait for the instructor’s advice before purchasing a ski pass.
- A free ski pass is available from the ticket office for children under 5.
- The €2 magnetic card is rechargeable — keep it for your future stays.
- Assur’Glisse insurance: €3.50/day, for complete peace of mind on the slopes.
Public Ski Pass Rates and “Famille” or “Tribu” Packages
Assur'Glisse insurance
Enjoy your holiday with complete peace of mind
Alpine skiing involves a number of risks, with between 100,000 and 150,000 accidents occurring every season. It is therefore essential to have suitable insurance covering all types of accidents, including collisions between skiers, sprains, fractures, dislocations and head injuries, as well as health problems.
That is why esf Les 2 Alpes offers Assur’Glisse, insurance specifically designed for the mountains and snow sports, providing the insurance cover and assistance you may need in the event of an accident or illness during your stay.
With Assur’Glisse, you benefit from the expertise of leading professionals in the sector and comprehensive cover, from on-piste rescue and ambulance transport to reimbursement of ski passes and ski lessons (subject to the applicable excess). It provides protection for both you and your family while helping to limit potentially high costs in the mountains.
So, whether you are skiing on your own, with family or with friends, choose Assur’Glisse and enjoy the slopes with complete peace of mind.
That is why esf Les 2 Alpes offers Assur’Glisse, insurance specifically designed for the mountains and snow sports, providing the insurance cover and assistance you may need in the event of an accident or illness during your stay.
With Assur’Glisse, you benefit from the expertise of leading professionals in the sector and comprehensive cover, from on-piste rescue and ambulance transport to reimbursement of ski passes and ski lessons (subject to the applicable excess). It provides protection for both you and your family while helping to limit potentially high costs in the mountains.
So, whether you are skiing on your own, with family or with friends, choose Assur’Glisse and enjoy the slopes with complete peace of mind.
How can I purchase Assur’Glisse insurance?
- Assur’Glisse insurance is available from the Assuranceski website.
- You can also purchase Assur’Glisse when you arrive at the resort, from the ski lift ticket offices (ski pass offices).
6-day Assur’Glisse rate: €3.50/day.
What happens in the event of an accident?
Assur’Glisse covers eligible expenses as soon as you require the services of professionals for rescue, search operations or first aid.
Assur’Glisse Cover
Click here to view:
- the Assur’Glisse General Terms and Conditions (summary of cover and exclusions applicable to Assur’Glisse);
- the steps to follow in the event of an accident or other covered event;
- information on how to make a claim.
Summary of Assur’Glisse cover:
- Rescue costs and initial medical transport
- Assistance and repatriation within geographical Europe
- Reimbursement of ski lift passes and ski/snowboard lessons
- Reimbursement of medical expenses following an accident, incurred at the resort or at the nearest appropriate medical facilities, where these costs remain payable after reimbursement by the French social security system and other insurance providers
- Adverse weather cover
Piste Map – Piste Openings – Webcams – Weather
Live Ski Lift Information
Make the most of your stay by planning your day around the ski lift opening times and enjoy everything the ski area has to offer.
Jandri ski pass ticket office opening times:
- Saturday and Sunday: 08:45 to 6:00
- Monday to Friday: 08:45 to 5:30
Other Payment Methods
Holiday Vouchers, Cheques, Bank Transfers...
Do you have paper holiday vouchers, or would you like to pay by cheque or sports vouchers?
- Download and complete the booking form.
- Print it and send it by post (recorded delivery is recommended), together with full payment by holiday vouchers, sports vouchers or cheque (payable to ESF 2 Alpes) to the following address:
Maison des 2 Alpes
38860 Les 2 Alpes
38860 Les 2 Alpes
Your booking will only be confirmed once we have received both the booking form and full payment, subject to the requested services still being available when your application is received.
Do you have ANCV Connect digital holiday vouchers?
Send us the booking form using the contact form or by email.
A member of our team will contact you by telephone to arrange payment using your ANCV Connect holiday vouchers.
Your booking will only be confirmed once payment has been completed.
A member of our team will contact you by telephone to arrange payment using your ANCV Connect holiday vouchers.
Your booking will only be confirmed once payment has been completed.
Would you like to pay by bank transfer?
Send us the booking form using the contact form or by email, specifying your preferred payment method. We will then contact you to finalise your request.
Send us the booking form using the contact form or by email, specifying your preferred payment method. We will then contact you to finalise your request.
Frequently Asked Questions
Is the ski pass included in the lesson price?
No, the ski pass is not included in the lesson price. Please make sure you purchase your ski pass in advance.For more information about ski passes and prices, please visit our dedicated ‘Get a ski pass’ page.
How far in advance can I book on the website?
Online bookings are available up to 10 days before the course starts, subject to availability.
After this deadline, please visit one of our esf offices in person to check availability.
After this deadline, please visit one of our esf offices in person to check availability.
What payment methods does esf accept?
Our online booking system accepts all major credit and debit cards, except Diners Club. We recommend booking online and paying securely by card, as this allows you to confirm availability immediately.
For payments by bank transfer, cheque, ANCV holiday vouchers or sports vouchers, please refer to the ‘Other payment methods’ section.
For payments by bank transfer, cheque, ANCV holiday vouchers or sports vouchers, please refer to the ‘Other payment methods’ section.
Where can I collect the ski pass I bought from the esf?
Within a few days of placing your order, you will receive an email from SATA containing a QR code. Simply scan this QR code at one of the resort’s self-service machines to print your ski pass in just a few seconds.
👉 Tip: Remember to check your junk or spam folder if you can’t find the email from SATA.
👉 Tip: Remember to check your junk or spam folder if you can’t find the email from SATA.
Do you need to pop into an esf office when you arrive in Les 2 Alpes?
No. There is no need to visit an esf office when you arrive, unless we have specifically asked you to do so.
Simply go to the esf meeting point shown on your booking confirmation on the first day of your lessons. You can download your lesson card via the MyESF app or print it out and show it to your instructor.
To collect your ski pass, simply scan the QR code you received by email at one of the resort’s self-service ski pass machines. Unless otherwise specified, your ski pass will be available from the main esf office.
Simply go to the esf meeting point shown on your booking confirmation on the first day of your lessons. You can download your lesson card via the MyESF app or print it out and show it to your instructor.
To collect your ski pass, simply scan the QR code you received by email at one of the resort’s self-service ski pass machines. Unless otherwise specified, your ski pass will be available from the main esf office.
What should I do if the classes are full?
If you are trying to book less than 10 days before the course starts, online bookings will have closed. You will therefore need to visit one of our esf offices in person to check availability and make a booking.
If you are booking more than 10 days in advance and the course is shown as full, this means that there are no places left. In this case, we recommend choosing a different course or an alternative time slot.
If you are booking more than 10 days in advance and the course is shown as full, this means that there are no places left. In this case, we recommend choosing a different course or an alternative time slot.
I can’t access the payment page after booking my lessons. What should I do?
Your browser’s security settings may be preventing you from accessing the payment page. Try adjusting them in your browser’s ‘Preferences’ or ‘Settings’ menu.
Your network may also be using a firewall or other security restrictions that are blocking access to the payment page. If so, try using a different network or device to complete your booking.
Your network may also be using a firewall or other security restrictions that are blocking access to the payment page. If so, try using a different network or device to complete your booking.
Why doesn’t my child’s age match the selected course?
We calculate your child’s age based on their date of birth and the course start date to make sure that the course is suitable for them.
The age taken into account is your child’s age on the first day of the course, not on the day you make your booking. This is why the message may initially seem incorrect, but it is not an error.
Please select another course that is suitable for your child’s age at the start of their ski holiday.
The age taken into account is your child’s age on the first day of the course, not on the day you make your booking. This is why the message may initially seem incorrect, but it is not an error.
Please select another course that is suitable for your child’s age at the start of their ski holiday.
There are no courses available for the start date of my stay – what should I do?
There may be no courses available on your selected start date, but other options may be available later in the week.
Try selecting Saturday as the start date of your stay to see a wider range of available courses.
If you are unsure which course to choose based on level, age or time of year, please feel free to contact us.
Try selecting Saturday as the start date of your stay to see a wider range of available courses.
If you are unsure which course to choose based on level, age or time of year, please feel free to contact us.
What type of insurance should I take out for my esf lessons?
esf does not provide insurance for its pupils. We recommend taking out Carré Neige insurance, which provides cover in the event of an accident or illness.
For cancellations made before your holiday, you will only be eligible for a refund if you have taken out cancellation insurance (offered when you confirm your booking) and your reason for cancelling is covered by the terms of the policy.
Further information is available on our dedicated ‘Get insured’ page.
For cancellations made before your holiday, you will only be eligible for a refund if you have taken out cancellation insurance (offered when you confirm your booking) and your reason for cancelling is covered by the terms of the policy.
Further information is available on our dedicated ‘Get insured’ page.
What happens if my holiday is cancelled?
Please refer to our terms and conditions of sale for full details of our cancellation policy.
Can I book directly at the resort?
Yes, subject to availability. However, during peak periods, we strongly recommend booking online in advance to secure your place.
Do lessons go ahead in bad weather?
Yes. Lessons will normally go ahead even in bad weather, unless weather conditions are extreme or the ski lifts are closed.
Please refer to our Terms and Conditions for further information.
Please refer to our Terms and Conditions for further information.
Is a helmet compulsory?
No, but wearing a helmet is strongly recommended to reduce the risk of head injury in the event of a fall or collision.
Where do children have their meals, and what if my child has special dietary requirements?
Children have their meals at the Bonhomme de Neige Day Centre or Les Mélèzes restaurant, depending on their age, their esf lessons and the time of day. Meals are supervised by esf instructors and activity leaders.
Please note that we are unable to cater for special dietary requirements, including food allergies.
After lunch, children have either quiet time or playtime, depending on their age and individual needs. Unfortunately, naps are not possible, as there are no beds available.
Please note that we are unable to cater for special dietary requirements, including food allergies.
After lunch, children have either quiet time or playtime, depending on their age and individual needs. Unfortunately, naps are not possible, as there are no beds available.